ePortal maintenance window
Please be advised that there is a weekly maintenance between 4:00pm (EST) and 10:00pm (EST) every Saturday, Oracle RDC system might be available during this time frame on a weekly basis.
You can contact us by email or telephone
If you are contacting The IQVIA Helpdesk by email, please ensure you include all the answers to the following questions. Sometimes delays occur because the Level 1 Technicians do not have all the necessary information to start troubleshooting:
1. What is your First and Last Name?
2. What is the name of the Application experiencing difficulties?
3. What is your Username?
4. What is the Sponsor Study Number?
5. What is the issue?
*If it is regarding an eCRF, what is the site/patient/CRF name experiencing the issue?
6. What did you expect to see or do?
7. How long have you been experiencing this issue?
Helpdesk contact information for Oracle RDC studies (Remote Data Capture)
IQVIA eDC first line support email: EDCsupport@quintiles.com
à Non Toll-Free number***: +1-973-784-6554
à For Toll-Free Numbers***, please refer to your study ePortal. If you cannot login your study ePortal, click on Can't access your account.
Helpdesk contact information for paper, InForm, Rave, JReview based studies
IQVIA first line support email : firstname.lastname@example.org
à Non Toll-Free number***: +1-913-708-7473
à Toll-Free Numbers: Not available
Helpdesk contact information for Web Lab Tool
IQVIA eDC first line support email: email@example.com
à Non Toll-Free number***: Not available
à For Toll-Free Numbers***, Web Lab Tool TFNs